Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you engage with our seamless steel pipe supply services.
Effective Date
January 1, 2025
Last Updated
January 1, 2025
Policy Introduction
Welcome to our Privacy Policy. We are a professional international supply chain service provider specializing in seamless steel pipes and steel products, partnering with major Chinese manufacturers to serve customers across Southeast Asia, the Middle East, South America, Europe, and CIS markets including Belarus and Russia.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, or engage in business transactions with us. We are committed to protecting the personal and business information of our clients -- including agricultural machinery manufacturers, engineering construction companies, mining equipment enterprises, and steel importers/distributors.
By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms herein, please refrain from using our services.
Scope: This policy applies to all personal and business data processed in connection with our seamless steel pipe supply services, website usage, and related business communications.
Information We Collect
We collect various types of information to provide and improve our steel supply chain services. The categories of information we collect include:
Personal & Business Information
- Full name and job title
- Company name and business type
- Business email address
- Phone and WhatsApp/WeChat contact
- Country and business address
Transaction & Inquiry Data
- Product specifications requested (e.g., pipe grade, size, quantity)
- Quotation and order history
- Shipping and delivery preferences
- Payment and invoicing records
- Import/export documentation
Technical & Usage Data
- IP address and geographic location
- Browser type and device information
- Pages visited and time spent
- Referral source and search terms
Communication Data
- Email correspondence content
- Inquiry form submissions
- Chat and messaging records
- Feedback and survey responses
How We Use Your Information
We use the information we collect for legitimate business purposes related to our international steel supply chain services:
Order Processing & Fulfillment
To process your inquiries, prepare quotations, manage orders for carbon steel seamless pipes, alloy steel pipes, boiler tubes, and mechanical structural pipes, and coordinate logistics and delivery.
Business Communication
To communicate with you regarding product availability, pricing updates, shipping status, customs documentation, and post-sale support for your industrial, energy, or engineering projects.
Service Improvement & Personalization
To analyze usage patterns, understand customer needs across different markets (Southeast Asia, Middle East, CIS, etc.), and tailor our product recommendations and service offerings accordingly.
Legal & Compliance Obligations
To comply with applicable laws and regulations governing international trade, export controls, anti-money laundering requirements, and customs regulations in relevant jurisdictions.
Marketing & Business Development
To send relevant product updates, new steel grade announcements, industry news, and promotional materials -- only with your consent or where permitted by applicable law.
Third-Party Services
We may use third-party service providers to support our business operations. These providers are granted limited access to your information only as necessary to perform their functions.
Analytics Providers
Google Analytics and similar tools to analyze website traffic and visitor behavior patterns.
Email Service Providers
Platforms for sending transactional emails, inquiry responses, and business communications.
CRM & Business Tools
Customer relationship management systems to track inquiries, quotations, and order histories.
Logistics & Freight Partners
Shipping agents, freight forwarders, and customs brokers who require information to process international deliveries.
Note: All third-party service providers are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.
Information Sharing Policy
We do not sell, rent, or trade your personal or business information to third parties. We may share your information only in the following limited circumstances:
With Your Consent
We may share your information with third parties when you have explicitly provided your consent to do so.
Supply Chain Partners
With our partner steel manufacturers in China, logistics providers, and customs agents strictly for order fulfillment purposes.
Legal Requirements
When required by applicable law, court order, regulatory authority, or to comply with international trade regulations and export control laws.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the business transaction, with appropriate notice provided.
Protection of Rights
To protect and defend our legal rights, prevent fraud, or address security threats related to our business operations.
We never sell your personal data. All information sharing is governed by strict confidentiality agreements and is limited to what is necessary for the stated purpose.
Data Security Measures
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
Access Controls
Strict role-based access controls ensure only authorized personnel can access sensitive business and customer data.
Regular Audits
Periodic security assessments and vulnerability testing to identify and address potential risks proactively.
Additional Security Practices
- Secure data storage on protected servers with regular backups
- Employee training on data privacy and security best practices
- Data retention policies to ensure information is not kept longer than necessary
- Incident response procedures for prompt action in case of a data breach
Important: While we take all reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and exercise caution when sharing sensitive business information online.
Your Rights
Depending on your location and applicable data protection laws (including GDPR for European customers), you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you and how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal data where there is no compelling reason for its continued processing.
Right to Restrict Processing
Request that we limit how we use your information under certain circumstances.
Right to Data Portability
Receive your personal data in a structured, machine-readable format and transfer it to another service.
Right to Object
Object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or to improve clarity. We are committed to keeping you informed of any significant changes.
Notification of Changes
When we make material changes to this policy, we will notify you by updating the "Last Updated" date at the top of this page. For significant changes, we may also send an email notification to registered contacts.
Review Period
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
Historical Versions
Previous versions of this Privacy Policy are available upon request. Please contact us if you need to review an earlier version of the policy.
Current Version: This Privacy Policy was last updated on January 1, 2025. If you have any questions about recent changes, please don't hesitate to contact our team.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us. We are committed to addressing your inquiries promptly.
Business Address
Your Company Address
City, Country
Response Time Commitment
This Privacy Policy is governed by applicable international data protection laws. For EU/EEA residents, this policy complies with GDPR requirements.